Terms of service

General: These terms apply to all orders placed at Heartwood (trengo-demo-store.com), Ravenoord 236, 3523 DB Utrecht, the Netherlands. By placing an order you agree to these terms.

Prices and payment: All prices are in euros and include VAT. Shipping costs are shown at checkout. Payment is due at the time of ordering.

Orders: An agreement is formed once you receive our order confirmation by email. We may cancel an order in case of obvious pricing errors or when a product is no longer available, in which case we refund any payment in full.

Delivery: Delivery times are indicative. See our shipping policy for costs and delivery times per country.

Right of withdrawal and returns: You can withdraw from your purchase within 30 days of delivery under the conditions in our refund policy.

Warranty: Your statutory rights remain unaffected.

Applicable law: These terms are governed by Dutch law.